1. Introduction
BattleView (“we”, “us”, or “our”) respects your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our platform, including integrations with services like Twilio and Facebook. This policy is compliant with GDPR, CCPA, and other relevant privacy regulations.
2. Information We Collect
- **Personal Information:** Name, email address, phone number, company, job title, and other information you provide during sign-up or form submission.
- **Engagement Metrics:** Via Facebook’s `read_page_engagement`, we access public post performance (likes, shares, comments, reach, etc.) for competitive analysis only.
- **Communications:** SMS or email communications via Twilio or other third-party services you consent to engage with.
- **Device & Usage Data:** IP address, browser type, operating system, device identifiers, and usage behavior on our platform.
- **Cookies & Tracking:** Web beacons, cookies, and analytics tools (e.g., Google Analytics) to understand user behavior and improve our service.
3. How We Use Your Information
- To provide, maintain, and improve our services.
- To send transactional messages and alerts (e.g., via Twilio).
- To conduct competitive intelligence reporting using public Facebook engagement data.
- To perform user research and product analytics.
- To comply with legal obligations or protect our legal rights.
4. Legal Bases for Processing (GDPR)
We process personal data on the following legal bases:
- **Consent:** Where you’ve given explicit permission (e.g., form opt-ins).
- **Contractual necessity:** To deliver services you’ve requested.
- **Legitimate interests:** Business operations, product analytics, and service improvements.
- **Legal obligation:** Compliance with applicable laws and regulatory requirements.
5. SMS Messaging & Twilio
We use Twilio to send SMS notifications to users who opt in. Standard messaging rates may apply. You may opt out anytime by replying “STOP.” We do not send unsolicited SMS messages.
6. Facebook API Usage
BattleView uses `read_page_engagement` to access public metrics on Facebook business pages strictly for competitive research and analytics. We do not store private user content or use Facebook data for targeting, profiling, or advertising.
7. Sharing of Information
We do not sell your personal information. We may share data with:
- Service providers like Twilio, Facebook, and analytics platforms (under data processing agreements).
- Legal authorities if required by law or to protect our legal interests.
- Successors in the event of a business acquisition or merger.
8. Data Retention
We retain your data only as long as necessary for the purpose it was collected, or as required by law. You may request deletion at any time (see “Your Rights” below).
9. Data Security
We use industry-standard encryption, access controls, and monitoring systems to safeguard your information. However, no system can be 100% secure.
10. Your Rights
Depending on your location, you may have the right to:
- Access the data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent at any time.
- Object to data processing.
- File a complaint with a regulatory authority.
11. Cookies & Tracking Technologies
We use cookies and tracking scripts for analytics, session management, and functionality. You may disable cookies in your browser, but this may limit site functionality.
12. Children's Privacy
BattleView is not intended for children under 16. We do not knowingly collect data from minors. If you believe we have inadvertently collected data on a child, please contact us for immediate removal.
13. International Transfers
If you are accessing our platform from outside the United States, be aware that your information may be transferred, stored, and processed in the U.S., where data protection laws may differ.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, email us at support@battleview.io.
